If you’ve ever got any queries connected to the hosting service or you experience a problem with your sites, you will need to get in touch with the respective web hosting company’s client support team. It may not matter how swiftly they’ll reply if you have a query of a generic nature, but an issue like a mishandled software app update, for example, may lead to your site becoming damaged or invisible on the Internet. And the longer you wait for the support team to lend a hand, the longer the website will be down. In case you offer services or goods online, any outage will affect your site in a harmful way and you may lose current or prospective customers. Lots of hosting providers, particularly resellers, handle e-mails and support tickets within 24 hours, but in the electronic space that’s far too long, since visitors will scarcely ever revisit a website that’s not working properly over a long stretch of time.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from us, you can forget about waiting around for hours and hours on end, or even a whole day, to receive an answer to an email or a trouble ticket. Regardless of when you touch base with us, we’ll reply to you within maximum sixty minutes with any sales or technical enquiries that you might have. In fact, our actual reaction time hardly ever surpasses twenty-thirty minutes. As we are available 24/7/365, you’ll always get help in a timely fashion and we know how vital this is in the Internet world. Soon after you contact us, we will reply to your inquiries. If you experience any technical obstacle, we’ll rectify it on your behalf, or we will provide you with all the required information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our help desk team representatives will be at your service all the time and they’ll reply to any trouble ticket that you send through your hosting Control Panel within maximum one hour. The ticket response time is guaranteed irrespective of whether you have a generic enquiry connected with your semi-dedicated server or you confront a certain predicament and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we’re available 24-7-365 to attend to any technical, billing or general issue. If you contact us about anything that is within our capacity, we will solve it before we respond, which implies that you won’t have to wait around for hours or even days while the problem continues. In case there’s something that you need to do on your end, we’ll give you the needed information – what workable solutions to try out, what steps to take, etc.