Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Solution Warranty

  • Our team of techs will do their best to respond to your assistance demands in less than 1 hour. If, however, the situation you have encountered requires help from the Administrators’ =Dept,= we will send the ticket to the administrator in charge and will post a reply to inform you.

  • Top quality support service

  • Top–class Client Help Service

  • We are online for you 7 days a week to deliver assistance and client support and to aid you with any difficulty that you may stumble upon while you are monitoring your virtual server. We can easily assist you with all installed in advance programs, like your Operating System, server management panel (with respect to the VPS type) and the Web Control Panel created entirely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Web Control Panel that is offered with no charge with your VPS has an inbuilt knowledge base. You will see an array of detailed how–to articles and an array of step–by–step video courses that display all the basic website management tasks. You can use them by clicking the Help or Video buttons in the right corner of each Control Panel section.