24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for all our cloud website hosting packages are round-the-clock, therefore you can forget all about waiting for several days in order to get assistance. If you aren't our client yet, you can call us, chat with an agent or send an email message. If you already have an account, you can open a support ticket on top of the other three ways of contact. You are able to select the most appropriate way to contact us depending on what your location is or what kind of equipment you are using. We can assist you for almost any webhosting-related question that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated hosting services that we offer include 24/7 customer and technical support, which means that regardless of what issue you have, you are able to get in touch with us and we will help you quickly. Our guaranteed response time for each e-mail or support ticket that you open from your Hepsia website hosting Control Panel is 1 hour; typically the reply time rarely is more than 20 minutes. Furthermore, we have phone support with multiple local numbers internationally and a live chat, so you're able to get in touch with us and get more information about our services even if you don't have an account yet. We are able to help you with any question or a difficulty you have - payment methods, package features, email configuration, web hosting account settings, and so on. If you use our services, you will not ever have an issue where you need to wait for a few days to get a problem resolved like you will need to do with numerous other companies.
24/7 Customer Support in VPS Web Hosting
In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany issues and questions regarding the pre-installed software your server is equipped with. If you haven't bought your virtual private server package yet, you're able to find out more information about our solutions by giving us a call or through the live chat service. For more technical issues, you should send an email or open a trouble ticket from your billing Control Panel and you will receive support within no more than an hour regardless of the time of the day, even on weekends and holidays. The actual answer time in most cases does not exceed 30 minutes. If you'd like to have assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can include to each and every VPS plan and our administrators will help you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max response time guarantee, you will get quick support when you get a dedicated server through our company. Our customer and technical support teams are online 24/7/365, so when you open a ticket from your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it at any time of the day, you will receive an answer within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue involved needs longer time to be resolved or when it should be sent to our administrators, since it is easier to track the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to call us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.