Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • All your help requests will be replied to in no more than sixty minutes after the ticket or e–mail has been received. If your case calls for further assistance from a system administrator, we’ll direct the ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to let you know that more time will be needed for discovering a solution. If you order the Optional Managed Services package, any of the server management tasks included there will be carried out whenever you choose.

  • Top quality support service
  • A Premium Tech Support Service

  • Our customer support team will be available to you 24–7–365 if you require help with the Web Control Panel or with any of the apps that we have pre–installed for your convenience on the server. What is more if you require assistance handling all the day–to–day administration tasks on your dedicated server, you can examine the Optional Managed Services package, that includes backup hard disk drive space, OS updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center
  • A User–Friendly Help Section

  • We have equipped our Web Control Panel with an elaborate knowledgebase, which features detailed explanations of its features and functionalities. Also, we have made in–depth video tutorials that will further instruct you how to carry out a certain operation or resolve a commonly experienced problem. The help articles and the tutorial video clips are readily reachable from each Web Control Panel section through the Videos and Help buttons located in the upper right corner.