There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you pick is a trouble ticket system. This is the least complicated correspondence medium for several reasons. In case no support staff representative is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always be received. Moreover, you can copy & paste extensive bits of information without having to worry about printing mistakes, and in case a particular problem needs more time to be solved or a number of replies need to be exchanged, all the info will be in the exact same place, so either party can always follow the steps taken by the other one. The disadvantage of using tickets to get in touch with your hosting company is that they’re often separate from the hosting platform, which suggests that if you have to supply info or to follow directions, you’ll have to use no less than 2 separate interfaces and this number may grow in case you wish to administer a number of domains. Also, many web hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast with what you may find with lots of other web hosting providers, the support ticket system that we are using with our cloud website hosting is included in the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize several login names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one single location. So, if you have a question or confront a problem, you can contact our client care team representatives immediately. Our ticketing system includes a clever search mechanism. This goes to say that even in case you have sent a vast number of tickets over the years, you will be able to track down the one that you need with ease. You can also read knowledge base guidelines for solving commonly confronted difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting services, was designed with one goal in mind – that you should be able to manage everything associated with your account from one place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an enquiry or experience a challenge, you can get in touch with our support staff members straight away without having to use a completely different admin console. You can browse your files or check different settings within your account while you open a new ticket or read the reply to an old one. In case you’ve got many tickets and you would like to track down a particular one, you can resort to the smart search option, which is available in the Help section. We guarantee that you will obtain a reply in no more than an hour irrespective of the nature of your question or issue.