Although this is not the most importantaspect in order to distinguish a reliable cloud website hosting company from a bad one or a reseller from a real supplier, the option to call and consult with a live person is an indicator that you aren't dealing with a one-person service provider and that you will be able to get in touch with somebody when you need assistance. The phone support for website hosting services may range from general to professional, therefore the issues that can be resolved through a phone call vary based on the provider. Generally, these matters are more basic and include billing or first level tech issues because more complex matters usually need a support ticket where both you and the administrators can track the proceedings with a particular issue. Nonetheless, being able to phone call your supplier will save you considerable time and efforts for the countless small issues that will eventually show up when you manage your web hosting account.

Phone Support in Cloud Website Hosting

We know that being able to talk with a live consultant is very important, that's why we have three support lines globally (USA, UK and Australia) and you are able to get in touch with us over the phone for 14 hours every day. If you consider purchasing one of our cloud website hosting, for example, you will be able to phone us and find more about our services before placing your order in order to ensure that we cover all the system requirements for your websites. Following your order, you can contact us about all of the sales or billing problems you may experience, or receive any type of general or basic technical info that you need. We've tried to find the balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, which will help you track the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we provide feature real-time phone support for 14 hours every day. In case you are unsure which plan is appropriate for your websites, you'd like to find out more about a plan's features or you'd like to have any other kind of info on our services, you're able to call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our customer support representatives will assist you. If you already have an account, you're able to get in touch with us about sales and general matters, although we are usually able to help with a number of tech issues as well. For entirely tech difficulties you will have to use our integrated ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option in case the trouble requires additional time to be taken care of or it has to be escalated to our system administrators.