A live chat is one of the many ways of communication provided by some website hosting suppliers as part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or technical assistance. This way of contact is faster in comparison to a support ticket and it makes it much more unlikely to misspell or misunderstand a word compared to a phone call with a representative. Furthermore, if the issue that you have requires some time to be reviewed and resolved, you can do something different at the same time instead of just waiting, like you would have to do if you call. Also, you can employ a live chat assistance service without charge provided that you have world wide web access even if your web hosting provider is located in a different country and they don't have a local phone number you can call.

Live Chat Support in Cloud Website Hosting

As we believe that a lot of situations are usually resolved if you chat with a live person, we provide a live chat service for all our prospective and current customers. The chat is available every day and our support agents can assist you with a wide range of questions and situations. In case you aren't our customer yet, you are able to learn more about our cloud website hosting plans and the web hosting platform in general so that you can make sure that your websites will run properly on our servers. If you already have an account and you've got some questions or you have any kind of problems with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the needed info or assist you to troubleshoot the problem. You will have to open a support ticket for some problems that require more time or the help of a sysadmin, but for a number of standard problems you will get help right away.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we provide with all our Linux semi-dedicated hosting services, you're able to find the the right answers for any questions you have or get various issues resolved without delay. Our service is available every single day, which means that you're able to speak with an agent even on holidays and weekends. In case you're unsure which package would be better for your websites or if our hi-tech cloud hosting platform covers some system requirements, you can join the live chat before buying anything. In case you are a current customer, you're able to get more details about account settings, billing issues and a variety of common technical problems you may have, for instance in case you can't install an email account in a client on your personal computer. The live chat will save you considerable time no matter where you are or when you contact us.